Last updated: 12 October 2026
This policy explains how Renature New Material Technology Co., Ltd. (“we”) handles information collected through this website. It covers quote requests, sample requests, document downloads, and messages you send by email or WhatsApp. It does not cover a separate written supply contract.
Who we are
We design and manufacture flexible packaging. This website is operated by Renature New Material Technology Co., Ltd. Email: Jay@shrenature.com. Tel: +86 21 6108 9992. WhatsApp: +86 175 2167 8607 (WhatsApp). Address: Room 513, Building A, Phase II, Shanghai Bay Area CAS Eco-Digital Port, Jinshan District, Shanghai, China · 201512.
Information we collect
- Details you type into an inquiry form, such as your name, company, email, telephone, WhatsApp number, product, and the packaging question you want answered.
- Files you attach, such as drawings, specifications, artwork, or photos.
- Messages you send to the email address or WhatsApp number published on this site.
- Technical data written to our server logs, such as your IP address, browser type, and the pages you open.
How we use it
We use this information to reply to you, prepare a quotation or sample plan, send a catalog or data sheet you asked for, and keep a record of that conversation. We do not sell personal information, and we do not use it for advertising profiles.
Documents you request
A catalog or product data sheet is released only after you leave an email address or a WhatsApp number. We use that contact to deliver the file and, where the request needs it, to follow up. The download link is temporary and stops working after it has been used or has expired.
Who we share it with
Your information is available to our sales and technical staff who need it to answer you. We also use service providers who host this website or carry our email. They process the information only for that work. We may disclose information if the law requires it.
How long we keep it
We keep inquiry records for as long as we need them to quote, sample, and support a possible order, and afterwards for a reasonable period as a business record. Server logs are kept for a shorter period needed to operate and protect the site.
Where it is processed
We are based in Shanghai, China. If you contact us from another country, the information you send is processed in China.
Cookies
The site uses cookies that WordPress needs to submit a form and to complete a requested download. We do not set advertising cookies on this website.
Your choices
You can ask us to correct or delete the contact details and files you sent, unless we still need them for an open quotation, a sample, or a legal record. Email us at the address above and we will reply.
Changes
If we change this policy, we will update the date at the top of this page. The version published here is the one that applies to information collected after that date.